Privacy Policy
At Lucky55, your privacy is our priority. This Privacy Policy outlines the types of personal information we collect, how we use and share it, the steps we take to protect it, and the choices available to you. This policy applies to all Lucky55 games, websites, apps, and services that link to this Privacy Policy.
Information We Collect
Information You Provide to Us
When you use Lucky55 services, you may provide personal details such as:
- Name, email address, and date of birth
- Username, profile picture, and preferences
- Location, gender, and language settings
- Contact information for purchases or support
- Content you create or share, such as messages or media in Lucky Series games
Device and Technical Information
We collect device-specific data such as:
- Device model, operating system, and settings
- IP address, mobile device identifiers, and browser type
- App performance, crash data, and diagnostic reports
Usage Information
We track how you interact with our games and services:
- Gameplay history and achievements
- Interactions with other players
- Content viewed or shared
- Frequency, duration, and location of your sessions
Purchase Information
If you buy in-game items or services, we may collect:
- Billing and shipping address
- Payment method details (processed securely via third-party providers)
- Transaction history
Location Data
With your consent, we may collect precise geolocation to enhance location-based game features or personalize your experience.
Health Data (Where Applicable)
With your permission, we may collect data such as steps walked or activity levels, for certain fitness-related game modes.
Data from Third Parties
We may receive additional data if you connect your Lucky55 account to a third-party service (e.g., social media), including your name, profile, and interaction history.
How We Use Your Information
We use your information to:
- Deliver and personalize our games and services
- Improve gameplay, features, and user experience
- Provide customer support and account management
- Detect fraud and ensure security
- Send service updates, promotions, and tailored offers
- Comply with legal obligations and enforce our terms
We may use cookies and similar technologies to enhance your experience, deliver relevant content, and measure performance. You can control cookie preferences within your browser or device settings.
Sharing Your Information
We do not sell your personal data. We may share your information with:
Trusted Service Providers
To provide services such as hosting, analytics, payment processing, customer support, and marketing.
Corporate Affiliates
Within the Lucky55 group of companies for internal and business operations.
Legal and Regulatory Authorities
When required by law, regulation, or to protect our rights, users, and property.
Business Transfers
If Lucky55 undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Other Users
Certain services allow you to interact publicly or with other users. Information like your username, avatar, and gameplay stats may be visible to others.
With Your Consent
In any other situation, we will share your information only with your explicit consent.
Your Choices and Rights
You have control over your personal data, including the right to:
- Access and review the data we hold
- Correct or delete inaccurate or outdated information
- Manage your communication preferences
- Withdraw consent at any time (where applicable)
- Object to or restrict specific data uses
To exercise your rights, contact us at privacy@lucky55.com.
Data Security and Retention
We use industry-standard safeguards to protect your data from unauthorized access, alteration, or loss. Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Children’s Privacy
Lucky55 does not knowingly collect personal data from children under the age of 13 (or equivalent age in your jurisdiction) without verified parental consent. Parents can contact us to review or delete their child’s data.
International Data Transfers
Your data may be processed in countries outside your residence, including the United States. We implement appropriate legal safeguards, such as standard contractual clauses, to ensure your rights are protected.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically. When changes are made, we will update the “Effective Date” and provide notice if required. We encourage you to review the policy regularly.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:
Lucky55 Privacy Office
Lucky55 Interactive Inc.
300 GameZone Avenue, Tower B
Level 9, Silicon District
Redwood City, California
Email: privacy@lucky55.com